FAQs

1. What materials does CASO use for its clothing?

At CASO, material selection is at the core of everything we create. We work exclusively with premium-grade fabrics, including high-quality cottons known for their softness, breathability, and durability, as well as refined silks that bring a natural sheen, fluidity, and elevated finish to each design. Every textile is carefully chosen not just for how it looks, but for how it feels, performs, and lasts over time. Our commitment to luxury goes beyond surface appeal. We focus on craftsmanship at every stage, ensuring each piece is constructed with precision, attention to detail, and a standard that reflects true quality. From the way the fabric is sourced to how it is cut, stitched, and finished, every step is intentional.

Sustainability is also a key part of our process. We prioritise responsible sourcing and work with partners who share our values, aiming to reduce waste while maintaining the integrity of our designs. The result is clothing that doesn’t just look premium, but carries a level of substance and purpose behind it. At CASO, every garment is designed to offer a balance of comfort, longevity, and understated luxury, pieces made to be worn, experienced, and built into your journey over time.

2. How do I determine my size in CASO clothing?

Each CASO piece is designed with both structure and versatility in mind, which is why we provide a detailed size chart on every product page. This chart includes precise measurements to help you make an informed decision based on your body type and preferred fit. For those aiming for a sharper, more tailored silhouette, we recommend selecting your regular size, as our garments are cut to deliver a clean, fitted look without compromising comfort. If you prefer a more relaxed or oversized streetwear aesthetic, you may consider sizing up depending on the style.

We understand that sizing can sometimes feel uncertain, especially when investing in premium pieces. That’s why our customer service team is always on hand to offer personalized guidance. Whether you need help comparing measurements, understanding how a specific item fits, or choosing between sizes, we’re here to ensure you select the option that feels right for you.

3. Can I return or exchange a CASO item?

At CASO, every piece is created with intention, purpose, and a deep respect for the journey it represents. To us, it’s never just clothing, it’s a commitment. A statement of where you’re going and how you choose to get there. Because of this, the team behind CASO takes every order personally. Quite honestly, we’d be genuinely disappointed to see a piece come back to us, as it means that connection wasn’t fully realized.

For that reason, we do not offer refunds or returns.

We stand by the idea that when you choose CASO, you’re investing in more than a garment, you’re aligning with a mindset and a path to success. That said, we understand that finding the right fit or colour is important. If something isn’t quite right, we offer a seamless exchange service within 30 days of purchase. Items must be returned in their original, unworn condition with all tags attached. This ensures you can still find the perfect piece that truly represents you.

For full details, please visit our Exchanges Policy page.

4. What are the care instructions for CASO garments?

Every CASO piece is crafted with precision and intention, using premium materials that deserve the highest level of care. To preserve the integrity, structure, and finish of each garment, specific care instructions are provided on the label and should always be followed closely. In general, we recommend hand washing garments where possible, using cold water and a mild detergent to protect the fabric’s texture and colour. For more delicate or structured pieces, such as those made with luxury blends, intricate detailing, or specialty finishes, professional dry cleaning is strongly advised. This ensures the garment maintains its original shape, feel, and overall quality over time.

Avoid high heat when washing or drying, as this can damage fibres, cause shrinkage, or fade colours. Air drying is preferred to help retain the garment’s natural form. Additionally, storing your CASO pieces properly, such as using quality hangers or folding heavier items, will further extend their lifespan. By following these guidelines, you’re not just maintaining clothing, you’re preserving the craftsmanship and meaning behind each CASO piece, ensuring it continues to represent your journey for years to come.

5. Does CASO offer international shipping?

Yes. CASO proudly ships worldwide, ensuring that no matter where you are, you can be part of the movement. Shipping costs and delivery times vary depending on your location, chosen shipping method, and local courier services. Once your order is placed, it is carefully processed and dispatched, with every detail handled to maintain the premium standard CASO represents. Domestic orders typically arrive sooner, while international deliveries may take longer due to customs procedures and regional logistics.

Please note that international customers may be subject to import duties or taxes upon arrival, depending on their country’s regulations. These charges are the responsibility of the customer and are not included in the initial shipping fee. 

After your order has been shipped, you will receive a confirmation email with full tracking details, allowing you to follow your package every step of the journey. For a full breakdown of shipping rates, estimated delivery timeframes, and additional information, please visit our Shipping Policy page.

6. How can I track my CASO order?

Once your CASO order has been carefully prepared and dispatched, you will receive a shipping confirmation email sent directly to the email address provided at checkout. This email is your official confirmation that your piece is on its way and will include a unique tracking number assigned specifically to your order. This tracking number allows you to follow your delivery in real time. Simply enter it into the tracking section on our website or directly on the courier’s website to view the latest updates on your shipment. You’ll be able to see key details such as when your order has been collected, its current location in transit, and the estimated delivery date.

We recommend checking your tracking periodically so you can stay informed every step of the way. This ensures you know exactly when to expect your CASO delivery, allowing you to be ready to receive it without delay.

7. What payment methods does CASO accept?

At CASO, we ensure that every transaction is handled with the same level of precision and trust as the garments we create. We accept all major credit and debit cards, including Visa, MasterCard, and American Express, alongside trusted digital payment platforms such as PayPal, giving you flexibility and convenience at checkout. Beyond choice, security is a top priority. Every payment made through CASO is protected by advanced encryption technology, meaning your personal and financial details are securely processed at every step. Our systems are designed to meet the highest industry standards, ensuring that your information remains private, protected, and uncompromised.

We believe that investing in CASO should feel seamless and secure from start to finish, allowing you to focus on what truly matters: stepping confidently into your journey.

8. Does CASO offer gift cards?

At this stage, CASO gift cards are not yet available, but that’s intentional. Just like every individual who wears CASO, the brand itself is on a journey of growth, evolution, and refinement. We believe in building things with purpose, not rushing the process, and ensuring that every addition to the brand carries the same meaning and value as our garments.

That said, gift cards are very much a part of our future. The team behind CASO is committed to thoughtfully integrating them into the brand experience at the right time. When introduced, they won’t simply be a transaction, they’ll represent an invitation into the CASO mindset and lifestyle, allowing others to become part of the journey in their own way. We can confidently say that this feature is coming. Once available, CASO gift cards will be purchasable directly through our website and delivered seamlessly to the recipient via email, making it easy to share the brand with others.

Like everything we do, it will be done with intention.

9. How can I stay updated on CASO's new arrivals and promotions?

Stay connected with CASO and be the first to experience everything the brand has to offer. By subscribing to our newsletter, located at the bottom of our homepage, you gain direct access to the world of CASO before anyone else. This includes early updates on new drops, limited-edition releases, and exclusive collections that are not always available to the public. Subscribers are also the first to hear about private promotions, special offers, and curated events that reflect the lifestyle and vision behind CASO.

Our newsletter isn’t just about updates, it’s about giving you insight into the culture, inspiration, and movement driving the brand forward. From behind-the-scenes looks at upcoming collections to exclusive announcements, it keeps you closely aligned with the journey. In addition, following CASO on social media allows you to stay fully immersed in the brand’s day-to-day energy. You’ll find styling inspiration, creative direction, and real-time updates on releases and collaborations. It’s where the community comes to life, showcasing how individuals wear CASO and make it their own.

Together, our newsletter and social platforms ensure you never miss a moment and remain part of the evolving CASO story.

10. Does CASO offer customization or personalization services?

At CASO, we currently do not offer standard customization or personalization services as part of our core offering. Every piece is intentionally designed to stand strong on its own, crafted with meaning, identity, and purpose already embedded into its structure. We believe CASO garments are complete expressions of art, vision, and ambition as they are. However, when it comes to true customization or personalization, this is not something simply requested or purchased. In the world of CASO, it is something earned. These opportunities are reserved for those who naturally embody the spirit of the brand, individuals who demonstrate character, integrity, kindness, and a commitment to their own path and the people around them. It is less about asking, and more about being recognised. And trust that we know exactly how to spot it.

We see ourselves as a kind of creative force, almost like a “white knight” of design, blending protection, artistry, and vision into everything we create. For those who align with us, there is potential for something deeper: a transformation where individuality is elevated through CASO’s world of design. Unleash the beast, or the beauty within, but only when the timing, energy, and intention are right. Good things come to those who wait, and even greater things come to those who are ready.

At CASO, we move with confidence into the future, fearless, protected in our vision, and prepared to shape our own lane in the world of fashion. Still, we remain open, always evolving, and we value feedback as we continue to explore new creative directions.

11. Where are CASO products made?

CASO products are thoughtfully crafted across carefully selected manufacturing locations, primarily including England and China. Each region plays a specific role in bringing our designs to life, allowing us to combine traditional craftsmanship with modern innovation while maintaining the highest standards of quality.

In England, we work closely with experienced manufacturers and artisans who bring a refined, detail-oriented approach to garment production. This ensures precision in tailoring, fabric handling, and finishing touches that reflect CASO’s commitment to luxury-level construction and timeless design principles. In China, we partner with highly skilled production teams who specialise in advanced garment development, fabric technology, and efficient, high-quality manufacturing. These partners are chosen not only for their technical expertise but also for their ability to meet our strict standards in consistency, durability, and ethical production.

Every CASO partner is carefully vetted to ensure alignment with our core values, quality, responsibility, and respect for the craft. We maintain close relationships with all manufacturing teams, overseeing processes to ensure that every piece reflects the identity and integrity of the CASO brand. This global approach allows CASO to merge precision, innovation, and craftsmanship, resulting in garments that embody both luxury and modern streetwear excellence.